At the Spa at The Quay, we aim to provide a tranquil and comfortable environment for all our guests. To ensure a peaceful experience for everyone, we kindly request our guests to adhere to the following spa guest policy

Hotel resident wellness access

We pride ourselves in having a luxury, tranquil spa setting for all our residents, spa guests and memberships at the hotel which offers a very different space compared to others in the North Wales area.

As part of our hotel policy, we offer complimentary use of our pool and wellness facilities daily between 6:30am-9am and 5:15-9pm, last entry at 8pm however, we charge £25 per guest, per day for a 2 hour slot between 9am-5pm.

Children’s Swimming Times

The children’s swimming times are between 8:15am-9:00am and 5:15pm -6pm.

Mobile phones and electronic devices

To maintain a serene atmosphere, we ask guests to refrain from using cell phones and electronic devices in spa areas on loud. Please silence all devices upon entering the spa. We encourage you to take photos of our spa areas, please feel free to tag us into your content. We love seeing you enjoy or facilities! However please be mindful of other guests around you.

Attire

We provide hired spa robes and complementary flip flops for your comfort during your visit. Please wear appropriate swimwear or undergarments underneath your provided robe for when you are using our facilities. We request that guests keep undergarments on during massages and body treatments. Your therapist will provide you with further instruction.

 Valuables

While we take every precaution to ensure the security of your belongings, we recommend leaving valuables such as jewellery and electronics in your room’s safe or at home. The Spa at the Quay is not responsible for any lost or stolen items.

Alcohol and Drugs

For the safety and comfort of all guests, the excessive consumption of alcohol before or during spa treatments is strictly prohibited. We operate a zero-drug tolerance. Please note that our team have the right to remove you from our facility if deemed necessary.

Arrival Time

To ensure you receive the full duration of your scheduled treatment or spa experience. We please ask you to arrive at least 30 minutes prior to your spa experience. This allows our expert team to handle your check in experience smoothly. We will be giving you a tour of the facility including a discussion of your day. Late arrivals may result in a shortened treatment time out of consideration for other guests.

Morning spa experiences we please ask you to arrive at 8:30am

Afternoon spa experiences we please ask you to arrive at 1:00pm

Cancellation Policy

We recognise that unexpected situations may occur. Our spa team carefully reviews cancellation requests to assess if they can or cannot be accommodated. We require at least a 72 hour notice period if you need to reschedule your spa experience. Please be aware that full payment is required at the time of booking.

By adhering to our Spa guest Policy, you contribute to creating a peaceful and harmonious environment for all guests to enjoy. Thank you for your cooperation.

The Spa at The Quay