Cookie Policy

Tracking Devices or ‘Cookies’

As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. It enables us to recognise you when you come back to the site so we can tell how often you visit us and help us to retain information such as the most recent search you used, the hotels you viewed etc. The information is not linked to your personal details.

Some of these cookies are essential to make our site work and have already been set. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site.

Please note: In order to use all the functionality on our website and to make a booking you will need to have session cookies enabled. If you do not wish to have cookies enabled you can make a booking by telephoning the hotel directly.

We use three types of Cookie:

Session cookies: These are temporary and are deleted as soon as you close your browser.

Persistent cookies: These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third Party cookies: We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer by following the browser specific instructions at the following links;

Cookie settings in Firefox (

Cookie settings in Internet Explorer (

Cookie settings in Google Chrome (

Cookie settings in Safari (OS X) (

Cookie settings in Safari (iOS) (

Cookie settings in Android (


Privacy Policy

Privacy Statement

In October 2014, Deganwy Quay Limited was established as the statutory company for the trading company The Quay Hotel & Spa. Any personal data you give us associated to The Quay Hotel & Spa will be used to send a brochure, email, handle an enquiry or make a booking with the hotel or send you appropriate marketing communications. It will then be stored securely on our database for a reasonable period of time.

We promise to only send you relevant and timely marketing communications and we will give you the opportunity to decline to receive similar future communications every time we send them.

Every time we send marketing communications we will give you the opportunity to decline to receive some or all of these communications.


Opting Out

Please see below for further information. If you wish to opt-out you can do so by writing to us at:

The Marketing Department
The Quay Hotel & Spa
North Wales
LL31 9DJ

or email:

Please allow us one month to process our data for your opt-out to take effect.


Personal Data

For the purposes of the Data Protection Act 1998, we The Deganwy Quay Limited are a data controller. In order to process your booking or enquiry we need to collect certain personal details from you. These details could include your name, email and contact details and those of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may effect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs.

In respect of bookings we need to pass on your personal details to other companies and organisations in order to deliver the service. Such companies and organisations may be outside the European Union.

Storage of your Personal Data

Unless you have asked us not to we will store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion via email).

We use a data services company to analyse data on our behalf, in order for us to tailor future marketing campaigns effectively. We only provide any such companies with the personal details relating to our clients, which they require in order to deliver the service back to us. They are not permitted to use the information for any other purpose.

In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.